This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us. Whether you’re shopping on our website, subscribing to our membership, contacting our team, or engaging with our marketing.
By using our services or providing us with your personal information, you agree to this Policy. If you share someone else’s details with us, you confirm that you have their permission.
We may update this Policy from time to time. Any changes will be posted on our website, and significant updates may be emailed to you. Please check back periodically to stay informed.
Under the New Zealand Privacy Act 2020, personal information means any information about an identifiable individual. This can include things like your name, address, phone number, payment details, order history, and even your IP address.
We may collect the following types of information:
Contact details: Name, email address, phone number, billing address, and delivery address.
Order & payment information: Purchase history and payment details (we do not store full credit or debit card numbers; these are processed securely by our payment provider).
Account preferences: Your membership settings, box size/type preferences, and communication preferences.
Communications: Emails, phone calls, webchat transcripts, or messages sent via social media.
Competition, survey entries & customer reviews: Information provided when entering promotions or giving feedback.
Website & device data: IP address, browser type, operating system, referral source, and how you interact with our site.
Cookies, pixels & analytics: Used to track browsing behaviour, improve your experience, and help us deliver relevant advertising.
We collect personal information when you:
Place an order or subscribe to our membership.
Create an account on our website.
Contact us via phone, email, or social media.
Enter a competition, promotion, survey or write a review.
Browse our website (including through cookies and similar technologies).
We may also collect information from trusted third-party partners (e.g. delivery providers, payment processors, or advertising platforms) where necessary for fulfilling your order or providing relevant marketing.
We use your personal information to:
Fulfil your orders: Process payments, pack and deliver your avocados.
Communicate with you: Order updates, account notifications, and customer service support.
Personalise your experience: Tailor offers, content, and product recommendations.
Improve our services: Analyse trends, monitor site performance, and enhance our products.
Marketing & promotions: Send you information we believe will be of interest (you can opt out at any time).
Fraud prevention & legal compliance: Detect and prevent unauthorised transactions or meet our legal obligations.
We may share your information with:
Delivery partners: To get your order to you.
Payment processors: To securely handle your transactions.
Marketing & advertising platforms: Such as Meta (Facebook/Instagram) and Google, to show you relevant ads.
Analytics providers: To help us understand website performance and customer trends.
Competition partners: Where you’ve entered a partnered giveaway or promotion.
Legal authorities: If required by law or to protect our rights.
Some of these partners may be based outside New Zealand. When this happens, we ensure your data is protected in line with New Zealand privacy standards.
We use cookies, web beacons, and similar tools to:
Keep you signed in to your account.
Remember your preferences.
Understand how our site is used.
Deliver relevant advertising.
You can disable cookies via your browser settings, but this may affect site functionality. For more information, visit allaboutcookies.org.
We keep your personal information only as long as it’s needed for the purposes outlined in this Policy, or as required by law. You can request deletion at any time (see “Your rights” below).
Under the NZ Privacy Act 2020, you have the right to:
Access the personal information we hold about you.
Request corrections to your information.
Opt out of marketing communications at any time by:
Clicking “unsubscribe” in an email.
Contacting us directly.
We may require proof of identity before actioning your request.
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Access to your information is restricted to authorised staff and trusted partners who need it to provide our services.
If you have any questions about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact us at sales@theavotree.co.nz
